Privacy & Policy

Who we are

This is the official online store of H2O Team, available at https://shop.h2oteam.com.

What personal data we collect and why

Comments and product reviews

When visitors leave comments or product reviews, we collect the data shown in the form, the visitor’s IP address, and browser user agent to help detect spam. An anonymized hash of your email address may be sent to the Gravatar service to check if you use it. Their privacy policy is available at https://automattic.com/privacy/. After approval, your profile image may be visible next to your comment.

Uploading images

If you upload images (for example in your user profile), avoid uploading photos with embedded location data (EXIF GPS). Other visitors may extract this information.

Contact forms

When you submit a contact form, we store your name, email, and message for the sole purpose of responding. We do not share this information with third parties without your permission.

Cookies

If you leave a comment or review, you may opt in to saving your name, email, and website in cookies for your convenience. These cookies last one year.

If you visit the login page, we set a temporary cookie to check whether your browser accepts cookies. This cookie contains no personal data and is deleted when you close your browser.

When you log in, we set several cookies to store your login session and display preferences. Login cookies last two days, display settings one year. If you choose “Remember me”, your login will persist for two weeks. Login cookies are removed upon logout.

If you edit or publish a product or article, an additional cookie is saved that stores the post ID. It expires after one day.

Embedded content from other websites

Product pages or blog posts may include embedded content such as videos, images, or articles. Embedded content behaves exactly as if you visited the external site. These sites may collect data, use cookies, enable tracking, and monitor your interactions, including if you are logged in to their platform.

Analytics

We use analytics tools such as Google Analytics to understand how visitors use our site. All analytics data is anonymized and not linked to individual users.

Purchases in the online store

When you place an order, we collect the information required to process it: your name, delivery address, email address, phone number, order details, and payment method. This data is used for order processing, invoicing, and delivery.

Who we share your data with

We only share your data with trusted partners when necessary to fulfill your order: delivery services, payment processors (such as Stripe or PayPal), and technical service providers such as hosting. We never sell your personal data.

How long we keep your data

Comments and reviews are stored indefinitely.

If you create an account, we store your personal information in your user profile. You can view, edit, or delete your data at any time, except your username. Order and invoice data is kept as required by Slovenian tax law.

Your rights over your data

You may request a copy of the personal data we store about you or request its deletion, unless we are required to keep it for legal or administrative purposes. To make a request, contact us at info@h2oteam.com.

Where we send your data

Visitor comments may be checked through automated spam detection services. Order data is shared with delivery companies and payment processors as required.

How we protect your data

We use secure servers, encrypted connections (SSL), controlled access, and other technical and organizational measures to protect your personal data from unauthorized access or misuse.

Data breach procedures

If a data breach occurs, we will notify affected users in accordance with GDPR and take all necessary steps to secure the system.

Third-party data sources

In some cases, we may receive limited information from third party platforms such as Google or social media networks, always in an anonymized and restricted form.

Automated decision making and profiling

shop.h2oteam.com does not perform automated decision making or user profiling.

Legal compliance

We operate in accordance with the General Data Protection Regulation (GDPR) and the applicable laws of the Republic of Slovenia.